FAQ

## Frequently Asked Questions (FAQ)

### Where do you ship?
We ship worldwide.  
We offer **Free Shipping within the United States**.  
International shipping rates are calculated at checkout.

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### How long does shipping take?
Orders are processed within **2–5 business days**.  
Estimated delivery times:
- United States: **5–10 business days**
- International: **7–21 business days**

Delivery times may vary depending on location and carrier.

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### Are your products made to order?
Yes. All of our products are **made to order** to ensure quality and uniqueness.  
This helps reduce waste and allows us to create each item specifically for you.

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### Can I change or cancel my order?
If you need to change or cancel your order, please contact us at **support@gearsty.com** within **24 hours** of placing your order.  
Once production has started, changes or cancellations may not be possible.

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### Do you accept returns?
We offer a **30-day return policy** for eligible items.  
Custom or made-to-order products are generally non-returnable unless they arrive damaged or defective.  
Please refer to our **Return & Refund Policy** for full details.

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### What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us at **support@gearsty.com** within **7 days** of delivery.  
Include photos of the item and packaging so we can resolve the issue promptly.

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### How can I track my order?
Once your order has shipped, you will receive an email with tracking information.  
You can also contact us if you need help tracking your order.

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### How can I contact you?
For any questions or assistance, please email us at:  
**support@gearsty.com**  
We aim to respond within **1–2 business days**.